Refund policy

Last updated: June 2026

Our Commitment

At YunFelt, every piece is carefully handcrafted with attention to detail. We are committed to providing quality products and a positive shopping experience.

30-Day Return Period

For non-defective items, return requests must be initiated within 30 days of delivery.

To start a return, please contact us at:

support@yunfelt.com

Please include:

  • Your order number

  • Photos of the item (if applicable)

  • A brief description of the issue

Return Authorization

Returns sent without prior authorization will not be accepted.

Please do not send any item back before receiving return instructions and the designated return address from our support team.

Return shipping instructions will be provided after your request has been reviewed.

Please note that custom or personalized items are generally not eligible for returns unless they arrive damaged, defective, or incorrect.

Return Eligibility

To be eligible for a return, items must:

  • Be unused

  • Be in their original condition

  • Include original packaging whenever possible

  • Not be damaged due to misuse or improper handling

Return Shipping Costs

For returns due to personal preference, incorrect orders placed by the customer, or other non-quality-related reasons, customers are responsible for return shipping costs.

Please note that return shipping costs and requirements may vary depending on your location. Customers are responsible for any expenses associated with non-quality-related returns.

Original shipping charges and return shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:

support@yunfelt.com

Please provide:

  • Your order number

  • Photos showing the issue

After verification, we will provide an appropriate solution, which may include:

  • A free replacement

  • A full refund

  • A partial refund, where appropriate

In many cases, damaged or defective items do not need to be returned.

Lost Packages

Lost packages are handled in accordance with our Shipping Policy.

We will work with our shipping partners to investigate the issue and provide an appropriate resolution, including a replacement or refund when applicable.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled within 24 hours after purchase.

Because all items are made to order and production begins shortly after an order is placed, cancellations or modifications may no longer be possible once production has started.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Custom or personalized items

  • Sale items

  • Discounted items

  • Promotional items

  • Gift cards (if applicable)

Need Help?

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: support@yunfelt.com

We are happy to assist you and will respond as soon as possible.