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Frequently Asked Questions
Got questions about your YunFelt wool felt creations?
You're in the right place! Below you'll find answers to the most common questions about our handcrafted products, ordering process, and care instructions.
General
What are YunFelt products made of?
Our creations are handcrafted primarily from high-quality natural wool using traditional felting techniques.
We carefully select premium wool fibers to ensure each piece is soft, durable, and uniquely charming.
Are your products safe?
Yes. We carefully select high-quality materials and strive to ensure our products are suitable for general decorative and everyday use.
As with any handmade item, adult supervision is recommended when used around small children or pets.
How are your products made?
Our products are designed by YunFelt and handcrafted with great care and attention to detail.
Each piece is made with a focus on quality, craftsmanship, and uniqueness.
Why don't all items look exactly the same?
Every YunFelt piece is handmade, which means slight variations in size, color, and texture are completely natural.
These unique differences are part of the handmade process and make every item truly one of a kind.
Payment & Shipping
How long will my delivery take?
Production typically takes 5–10 business days.
Shipping times vary by destination and generally range from 3–10 business days for major markets.
Overall, most orders are delivered within approximately 8–20 business days.
For complete details, please refer to our Shipping Policy.
Do you ship internationally?
Yes. We proudly ship to customers worldwide.
Delivery times may vary depending on your location. For more information, please refer to our Shipping Policy.
Will I receive a tracking number?
Yes.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
If you have any questions, please contact:
How long does production take?
Because each item is handmade specifically for your order, please allow approximately 5–10 business days for production before shipment.
We believe true craftsmanship cannot be rushed, and we promise it will be worth the wait.
What payment methods do you accept?
We accept major payment methods available at checkout, which may include:
- Credit cards
- Debit cards
- Other secure payment methods available at checkout depending on your region
Returns & Orders
What if my order arrives damaged?
If your order arrives damaged or has a manufacturing defect, please contact us within 14 days of delivery and provide photos of the issue.
Can I cancel or modify my order?
Orders may be cancelled within 24 hours after purchase.
Because each item is handcrafted specifically for your order, modifications or cancellations may no longer be possible once production has begun.
Please contact us as soon as possible if you need assistance.
Can I return an item without contacting you first?
No.
Please contact us before returning any item.
Returns sent without prior authorization may not be accepted.
Once your request has been reviewed, we will provide return instructions and the appropriate return address.
Do you accept returns for custom or personalized items?
Custom or personalized items are generally not eligible for returns unless they arrive damaged, defective, or incorrect.
For complete details, please refer to our Refund & Return Policy.
Product Care
How do I clean my wool felt items?
We recommend gentle spot cleaning with a damp cloth and mild soap if needed.
Do not machine wash or submerge the item in water, as this may damage the wool fibers and affect its shape.
How can I keep my wool felt creations in great condition?
To help preserve your handmade item:
- Keep it away from prolonged direct sunlight
- Store it in a dry environment
- Gently reshape it by hand if needed
With proper care, your wool felt creations can last for years.
Can wool felt items handle moisture?
Wool naturally resists light moisture, but our felt items are not waterproof.
We recommend keeping them dry and avoiding prolonged exposure to moisture.
Are your products vegan?
Our products are made from natural wool, which is an animal-derived material.
While they are not vegan, we strive to source our wool responsibly and with respect for animal welfare.
Ordering & Gifts
Can I choose a specific shape or pattern?
Because each item is handmade, slight variations are natural and part of the unique charm of every piece.
Although exact patterns cannot be guaranteed, every creation is crafted with care and attention to detail.
Do you offer gift wrapping or personalized notes?
Please contact us at:
for inquiries regarding gift wrapping or personalized notes.
We'll be happy to assist whenever possible.
Post-Purchase Support
My felt item lost its shape after use. What can I do?
With gentle handling, wool felt can often be reshaped by hand.
If you experience significant issues, please contact us and we will be happy to help.
How quickly will I receive a reply?
We typically respond within 24–48 hours during business days.
To help us assist you more efficiently, please include your order number whenever possible.
Brand Story & Values
What does the name "YunFelt" mean?
"Yun" represents the cloud-like softness and lightness we strive to capture in every piece, while "Felt" reflects our dedication to the timeless art of wool felting.
Together, YunFelt represents our mission of bringing natural warmth, craftsmanship, and artistic expression into everyday life through handmade wool felt creations.
What sustainability practices do you follow?
We prioritize natural and biodegradable materials whenever possible and strive to minimize waste throughout our production process.
We believe in creating with intention—crafting meaningful pieces designed to be loved and enjoyed for years to come.